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Isagenix Info and Updates

Our latest on COVID-19 and what it means for you.

Wondering how long your package will take to be delivered? Worried your favorite shake is running low on stock?

Find more information here on shipping delivery estimates, out-of-stock products, Customer Care wait times, and other COVID-19-related impacts.

Our top priority remains the safety of our Customers, Isagenix Independent Associates, staff, and global community. We are taking steps to provide continued service without interruption and to uphold our no-compromise quality commitment during these unprecedented times.

Collagen Elixir Updates

Glow On! We’re running about 10-14 business days behind in processing orders for Collagen Elixir™, plus shipping time.

Rest assured that we’re doing all we can to reduce these delays and are working nonstop to process orders in the order in which they were received. We promise that these little bottles of amazing are worth the wait!

Shipping Updates

Shipments are on their way — though sometimes there might be a delay!

With increased online shopping, delivery services expect to see higher-than-normal shipping volumes.

Additionally, the ongoing impacts of COVID-19 and inclement weather can result in longer shipping time frames. Consider placing orders as soon as possible!

We are working closely with our delivery partners to minimize any impact to you as much as possible. You can always visit the tracking website included in your shipping confirmation email for the latest carrier updates.

Customer Care

Still didn’t find what you’re looking for? Our Customer Care team is here for you. Give us a call, send us an email, or live chat with one of our team members. We’re in this together. Here’s how to Contact Customer Care.

Average on-hold wait time: Approximately 30-40 minutes.

Event updates

Visit IsagenixEvents.com for more information on all future events.

We cannot stress this enough: We miss you. We can’t wait to see you again in real life! Until we meet again, we’re sending you a socially distanced hug and tons of virtual love.

Technology updates

As the world evolves, so will Isagenix. Our voice, our look, our feel, and our technology are all about making your world a better place. This is Isagenix 2.0. We’ll keep you updated with all the current technology upgrades and outages (because hey, those happen too.)

New Website FAQs

Isagenix World Headquarters

To follow strategies and measures recommended by the Centers for Disease Control and Prevention and public health departments, please note the following:

  • Tours of the Isagenix World Headquarters in Gilbert, Arizona, are unavailable until further notice.
  • Isagenix Order Pickup is closed until further notice. All orders placed for pickup at Isagenix World Headquarters in Gilbert, Arizona, will be shipped to the Customer address on file. Shipping fees for all orders placed beginning March 17 can be found in your Back Office.

Product Updates

We know what it’s like to be without your fix of Ionix® Supreme. We get it! We are committed to doing our best to keep products available to you with little to no interruption during this unprecedented time.

View current out-of-stock products below.

  • Out-of-Stock Products

    Products Fully Out of Stock

    U.S.

    • Chocolate Peanut Crunch Bar IsaLean Bar

    Products on existing Lifestyle Rewards orders and packs only

      U.S.

    • US AMPED™ Repair unavailable for individual wholesale but available for packs and on existing Lifestyle Rewards
    • US Organic Greens™ Canisters and Sticks unavailable for individual wholesale but available for packs and on existing Lifestyle Rewards

    • Product Discontinuations

      Let’s wish a farewell to a few of our products. We’re not fond of goodbyes, but this means we’re making room for fantastic new things! We’re discontinuing a number of products. These discontinuations could affect you and your team members’ Lifestyle Rewards, and we’re here to help you navigate these changes.


      Have a discontinued item on Lifestyle Rewards….


      A la carte?

      You will receive it until the product runs out of stock, at which point you will receive the replacement product listed below.


      In a Pack?

      Your Lifestyle Rewards will be automatically swapped with the comparable replacement product listed below or canceled if there is no replacement product listed.


      With a Pack?

      Your Pack on Lifestyle Rewards will be automatically removed and replaced with the same components of the pack, listed as individual products or canceled if there is no replacement item listed.


      U.S

      Discontinued Products

      Replacement Products

      Discontinuation Date


      IsaLean™ Shake and Heart Booster Bundle

      Same components of pack as individual products


      March 25, 2021


      Plant-Based Mini Pack

      Same components of pack as individual products


      March 25, 2021


      Performance System

      Same components of pack as individual products


      March 25, 2021


      Performance Value Pack

      No Replacement


      March 25, 2021


      Shake and Shot Pack

      No Replacement


      March 25, 2021


      Sports Performance Pack

      No Replacement


      March 25, 2021


      IsaKids® Super Smoothie Ice Cream Cookie Crunch and Strawberry Blast

      No Replacement


      Feb. 25, 2021


      Energy System

      No Replacement


      Feb. 25, 2021


      Vegetarian Diet IsaBiome Digestive Enzymes

      Conventional Diet IsaBiome Digestive Enzymes


      Nov. 5, 2020


      4-Day Cleanse Support Kit in
      Natural Chocolate, French Vanilla, and Natural Wild Berry

      No replacement.


      Nov. 5, 2020

      Canada

      Discontinued Products

      Replacement Products

      Discontinuation Date


      Plant-Based Mini Pack

      Same components of pack as individual products


      March 25, 2021


      Performance System

      Same components of pack as individual products


      March 25, 2021


      Performance Value Pack

      No Replacement


      March 25, 2021


      Shake and Shot Pack

      No Replacement


      March 25, 2021


      Sports Performance Pack

      No Replacement


      March 25, 2021


      IsaKids® Super SmoothieIce Cream Cookie Crunch and Strawberry Blast

      No Replacement


      Feb. 25, 2021

      Energy System


      No Replacement


      Feb. 25, 2021

      (Purchased through NFR)

      Vegetarian Diet IsaBiome Digestive Enzymes


      (Purchased through NFR) Conventional Diet IsaBiome Digestive Enzymes


      Nov. 5, 2020


      4-Day Cleanse Support Kit in Natural Chocolate, French Vanilla, and Natural Wild Berry

      No replacement.


      Nov. 5, 2020

      Action items for you and your team:

      • If you have a replacement product listed in the chart above and find it acceptable, you don't have to do a thing to your order!
      • If there is no replacement product or pack for your discontinued item above, make sure you update your Lifestyle Rewards.
      • Have Recommended Carts in your Back Office? If so, please update those manually.
      Want to get your hands on discontinued products after the dates mentioned above? You’ll find some of these products and packs in the new While Supplies Last section in your Back Office.

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We are proud members of the Direct Selling Association. To view the Code of Ethics by which we abide please click here. To file a business complaint, please email us at Compliance@IsagenixCorp.com. If you are unsatisfied with the resolution, you may escalate your complaint to the DSA.
©2021 Isagenix Worldwide, Inc. All Rights Reserved. No reproduction without prior written permission. Unless otherwise indicated, all trademarks and product images displayed on this site are the property of Isagenix Worldwide, Inc.

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